Widerrufsrecht

Refund, Return and Cancellation Policy
Last updated: October 1, 2026

This policy applies to every order placed at nightoperators.com. Night Operators is a brand of BZ Ventures Ltd., Vancouver, British Columbia, Canada. Please read it before you order. By placing an order you agree to it.

1. CANCELLING BEFORE YOUR ORDER SHIPS
Within 24 hours of placing your order: full refund, no fee.
More than 24 hours after placing your order, before it ships: a 10% cancellation fee applies. Night vision units are prepared and assigned to your order soon after you buy, and that cost cannot be recovered.
Accessory only orders can be cancelled at no charge at any time before they ship.
Once an order or any part of it has shipped, it cannot be cancelled. It can only be returned under section 2.

2. RETURNS FOR A CHANGE OF MIND
You may request a return within 14 days of delivery. To be accepted, a return must:
- be requested by email to info@nightoperators.com before it is sent, with your order number;
- be sent to the return address we give you (never to an address shown on a tracking page, which may be a carrier or forwarding point);
- be complete, unused beyond a brief inspection, undamaged, unmodified and not disassembled, with all accessories, packaging, manuals and QC sheets.
A 30% restocking fee applies to change of mind returns of night vision, thermal and digital devices. Unopened accessories can be returned with no restocking fee.
You pay for return shipping. Returns travel at your risk until we receive them, so use a tracked and insured service. We are not responsible for returns lost, held or damaged in transit, or for returns sent without our return instructions.
Refunds are issued to the original payment method within 5 business days of the return being received and inspected. Original shipping charges, Shipping Insurance and the Operator Care Warranty are not refundable once the order has shipped.
No change of mind returns are accepted more than 14 days after delivery.

ORDERS DELIVERED TO THE EU, EEA OR UK ARE FINAL SALE
All products delivered to an address in the European Union, the European Economic Area or the United Kingdom are final sale and cannot be returned for a change of mind. Night vision and thermal devices are export controlled and cannot be sent back across borders without a licence, and we have no return facility in Europe. Analog night vision (our PVS-14 and PVS-31 lines) delivered to any other country outside the USA and Canada is also final sale. A unit that arrives defective is still covered under section 4.

3. ANALOG NIGHT VISION SHIPPED OUTSIDE THE USA AND CANADA IS FINAL SALE
Analog night vision (our PVS-14 and PVS-31 lines) delivered to any country other than the USA or Canada cannot be returned for a change of mind. Image intensifier devices are export controlled and sensitive to transit: sending one back across a border can require an export licence, can be held or seized by customs, and can damage the tube. Our digital and thermal devices are not affected by this section. A unit that arrives defective is still covered under section 4.

4. ITEMS THAT ARRIVE DEFECTIVE OR DAMAGED
If your item arrives defective or damaged, email info@nightoperators.com within 7 days of delivery with your order number, a description of the problem and photos or a short video. Do not keep using a unit that shows a fault, and never keep using a device that becomes hot, smells of burning or smokes.
We will assess it and, if the fault is confirmed, repair or replace the item at our choice, or refund it where a repair or replacement is not possible. No restocking fee applies to a confirmed defect. We may ask you to return the item so we can inspect it; we will tell you how, and we cover the cost of a confirmed defect return.
Faults reported after 7 days are handled under the Operator Care Warranty if you purchased it, or as described in our Terms of Service.

5. WHAT IS NOT A DEFECT
The following are not defects and are not covered: damage from pointing a night vision tube at the sun, a bright light or a laser; drops, impact, crushing or water damage; normal image intensifier characteristics within the specification on your QC sheet; damage from incorrect, damaged or third party batteries or chargers, or from charging a device with its removable battery still installed where the manual says to remove it; units that have been opened, modified or repaired by anyone other than us; cosmetic wear; and consumables such as batteries, eyecups, straps and sacrificial lenses.

6. LOST, STOLEN OR UNDELIVERED PARCELS
See our Shipping Policy, which explains Shipping Insurance, delivery confirmation and incorrect addresses.

7. TALK TO US FIRST
If something is wrong with your order, email info@nightoperators.com or call +1 843-638-6080 before contacting your bank. Most problems are solved faster directly. If a payment dispute or chargeback is opened while we are already working on your request, we will provide your order records, tracking and our correspondence to your card issuer.

8. YOUR LEGAL RIGHTS
Nothing in this policy limits any rights you have under the consumer law of your country or state that cannot be excluded or limited by agreement. Where such a law gives you a right this policy does not, that law applies.

9. CONTACT
BZ Ventures Ltd. (Night Operators), 1268 Tecumseh Avenue, Vancouver, BC V6H 1T2, Canada
info@nightoperators.com | +1 843-638-6080