Operator Care Warranty
Operator Care Warranty
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Operator Care Warranty
WARRANTY INFORMATION BELOW
Cover the tube, not just the box it came in.
An image intensifier is a hand built vacuum device. It either performs for years or it shows a fault early. Operator Care is the coverage we recommend on every analog purchase, because a tube fault is the one failure that is genuinely expensive to put right.
One full year of coverage against defects in materials and workmanship, on analog PVS units and on the digital line. Added at checkout or bought separately at any time before your unit ships.
Twelve months against defects.
Operator Care runs for one year from the date your unit is delivered. It covers the things that are our fault to get wrong, and it covers them by repair or replacement at our discretion, at no charge to you.
Emission points that develop, unexpected gain loss, flickering or failure to autogate correctly within the covered period.
If the optical alignment moves out of spec under normal use, we bring it back to our QC floor.
Assembly faults, mount interface defects, switchgear and diopter mechanisms that fail under normal handling.
Power circuitry, illuminator and control faults that affect whether the unit does its job.
Where the line sits.
We would rather you know this before you claim than after. None of the following is covered under Operator Care.
Pointing an intensified tube at the sun, a bright light source or a laser burns it. That is physics, not a defect.
Drops, crush damage, and water ingress beyond the unit rating.
Units that have been opened, re-tubed, re-housed or otherwise altered by anyone other than us.
Scuffs, finish wear and marks that do not affect how the unit performs.
Batteries, sacrificial lenses, eyecups and straps.
Operator Care is a defects warranty. It is not insurance. Shipping Insurance at checkout covers the parcel in transit.
Transferability
Coverage extends to the original purchaser and does not transfer with a resale. If you are buying a used Night Operators unit from a third party, it arrives without Operator Care attached.
Four steps, one person.
No portal, no ticket queue, no third party administrator. You email us and a person here handles it start to finish.
Blemishes are not faults
Every analog tube has some cosmetic blemishes. Yours shipped with a printed QC sheet and a blemish map for that exact serial number. If a spot appears on your map, it was there when it passed QC and it is within spec. If something has appeared that is not on the map, that is worth a conversation.
Add it before the unit ships.
Operator Care can be added at checkout or bought separately at any point before your unit leaves us. Once a unit has shipped, coverage has to be arranged before delivery, so it is worth deciding early.
Operator Care is a manufacturer defects warranty offered by Night Operators and is separate from any rights you already hold under the consumer law of your country or state. Nothing on this page removes or limits those statutory rights.