Enter your order number or your tracking number below. Before you do, three things that explain most of what people write to us about.
Your PVS unit is assembled and collimated to your FOM tier after you order. No tracking number exists until it passes QC, so an empty result early on is normal.
Accessories leave as soon as they are picked. We do not hold ready items back waiting on a unit still on the bench, so expect more than one tracking number.
If you ordered recently and have no number at all, your unit is still in build. Lead times by product line are further down this page.
How long before it ships.
Every figure below is measured from order confirmation to the moment the carrier label prints. Carrier transit is added on top of it, and customs clearance is not included in any estimate. Analog units take longer because the tube is pulled to your FOM tier and collimated for your serial number after you order.
PRO housing and white phosphor variants follow the same lead time as their FOM tier. Choosing a PRO housing does not add a separate delay on top.
Your order can arrive in more than one box.
This is deliberate, and it is the single most common thing people contact us about. If your order has a goggle and accessories on it, those items almost never travel together.
If your goggle is still on the bench and your mount is sitting in stock, we send the mount. We are not holding ready items hostage to a unit that is still being built.
Each parcel gets its own tracking number, emailed as its label prints. Two shipping emails means your order is moving in two pieces. It does not mean you were charged twice.
We hold stock across North America, Europe and East Asia. Items ship from whichever location serves you fastest, so two parcels can arrive days apart.
Check your order confirmation for a second tracking number before you write in. The overwhelming majority of these turn out to be a second parcel still in transit. If there genuinely is only one parcel and an item is missing, contact us and we will resolve it, no argument.
What the tracker is actually telling you.
Carriers can go several days without a scan, especially on international legs and over weekends. The parcel is usually moving the whole time.
That is worth a message. Send us your order number and we will chase the carrier directly rather than asking you to do it.
We prepay duties on goggle orders to keep clearance clean, but no estimate on this page includes time a parcel spends being inspected.
Cannot find it? Ask a person.
Send your order number and what you are seeing. You will get a straight answer about where your unit actually is from someone here, usually within one business day.